Personal Auto Customer Relief Refund
Safeco announced the Personal Auto Customer Relief Refund, which will return approximately $250 million to Liberty Mutual personal lines and Safeco auto customers.
Here’s how it works:
- Personal auto insurance customers will receive a 15% refund of two months of their annual auto premium as of April 7, 2020, pending regulatory approval.
- The refunds will begin in April and will be issued either by check or in the manner the customer made their most recent payment.
- The payments will happen automatically. Customers do not need to call Safeco to receive the refund.
Payment flexibility options:
- Late fee charges have been automatically stopped and cancellations due to non-payment have been temporarily paused for personal auto and home customers from March 23 through at least May 22, 2020.
- They continue to work with individual customers to extend payment dates if needed and provide personalized support.
Questions about this credit or when it will be applied?
Please contact Safeco’s Billing Department directly: 1.800.332.3226
Recognizing that these are exceptional times, PURE has introduced a program to make a refund of auto premiums. As our country pulls together to fight the spread of COVID-19, PURE has shared their evolving approach to serving its members. Specifically, they have addressed the movement to refund a portion of automobile premiums for a period of time when the amount of driving has been dramatically reduced.
Read about the Special Refund for PURE Automobile Policyholders
Questions about this refund or when it will be applied?
Please contact PURE’s Billing Department directly: 1.888.813.7873
Progressive announced they are providing credits of approximately $1 billion in premium to Progressive personal auto customers as a result of fewer claims that come with less frequent driving.
Subject to approval by state regulators, Progressive personal auto customers who have a policy in force as of April 30 will be credited 20% of their April premiums in May and personal auto customers with a policy in force as of May 31 will be credited 20% of their May premiums in June. They estimate that the sum of these two credits will total approximately $1 billion. Progressive may offer additional credits in the upcoming months.
What customers need to do:
Customers will not need to take any actions to receive the benefits. The credits will be applied automatically to the customer’s policy and those customers who have paid in full will receive a payment of the credited amounts. Customers will see it reflected in their accounts within a few weeks after month end.
If you have a balance on the policy, they’ll apply the credit directly to the remaining balance. And if you’ve already paid in full, they’ll return the money to the payment account on file.
Questions about this refund or when it will be applied?
Please contact Progressive’s Billing Department directly: 1.800.888.7764
Travelers launched the Stay-at-Home Auto Premium Credit Program, which will automatically give U.S. personal auto insurance customers a 15% credit on their April and May premiums. It’s their way of supporting customers with the hope that it helps ease some of the financial burden many are experiencing.
Customers who pay by monthly installments will receive the automatic credit on future bills. Customers who have already paid their billing account in full will receive a direct payment. Travelers is working with regulators to obtain all the necessary approvals.
Questions about this refund or when it will be applied?
Please contact Traveler’s Billing Department directly: 1.800.842.5075
To properly serve clients during this pandemic, Chubb is providing its personal auto insurance clients in the U.S. with a credit on annual renewal premiums, as a result of reduced driving activity.
Upon renewal, clients will receive a credit reflecting a 35% premium reduction for the months of April and May, with additional discounts for subsequent months, as the situation warrants. Across Chubb’s portfolio, the average credit is expected to be $110 per vehicle. Clients will not have to request the credit. It will be applied automatically at renewal. All premium and rate adjustments are subject to regulatory approval.
Questions about this refund or when it will be applied?
Please contact Chubb’s Billing Department directly: 1.800.682.4822 or 1.866.324.8222
It’s taken all of us staying at home, keeping our distance and practicing strong personal hygiene to slow the spread of COVID-19. As a result of your reduced driving, The Cincinnati Insurance Company is offering a Stay-at-Home credit to all personal lines auto policyholders.
Cincinnati Insurance and Cincinnati Casualty personal lines auto clients will receive a 15% credit per policy on their April and May premiums – pending regulatory approval. No action is required on your part to receive this discount.
Questions about this refund or when it will be applied?
Please contact Cincinnati’s Billing Department directly: 1.888.242.8811, ext 2002
With many people are experiencing hardship as a result of the COVID-19 pandemic, Nationwide released the following updates about what they are doing to help lessen the burden for clients during this difficult time.
Nationwide Private Client is offering a one-time premium credit of $50 per policy for personal auto policies.
- Within the next 30 days, they will automatically apply credits to the billing accounts of clients with an active Nationwide Private Client auto policy as of March 31, 2020.
Out of concern for their clients, Nationwide has been extending payment terms since March for clients experiencing hardship – providing immediate relief for customers looking for ways to make ends meet.
Questions about this refund or when it will be applied?
Please contact Nationwide’s Billing Department directly: 1.855.473.6410
With so many of our customers feeling stress and financial pressure related to the current public health crisis, Hanover is committed to doing what they can to help you manage through these difficult times.
The Hanover CARES Refund was rolled out and includes the following:
- The Hanover CARES Refund will be a credit of 15% of the monthly auto premium for April and May for eligible personal lines customers.
- Customers who have paid in full and do not have an account balance on any of their policies with them will receive two refund checks – one in May and the other in June. If you have other Hanover policies with a payment due, they will apply your credit to those balances first.
- Those who pay by electronic funds transfer (EFT) will receive a credit to their monthly withdrawal in May and June.
- Customers with a remaining balance on their auto policy will receive a credit to their balance owed in May and June.
- The Hanover CARES Refund will be processed in the next month’s billing cycle and will be credited throughout the following month. You will be able to view your refund amount on My Hanover Policy once it has been credited to your policy.
Read more about The Hanover CARES Refund here
Questions about this refund or when it will be applied?
Please contact Hanover’s Billing Department directly: 1.800.853.7718
The Hartford’s COVID‑19 Personal Auto Payback Plan:
- 15% Payback: We will be issuing a 15 percent refund on two months’ worth of premium for all customers with an in force personal auto policy as of 4/1/2020. Customers who pay the premium in installments will receive a credit toward their next payment. We are working with state insurance departments to approve these credits so we can pay them as quickly as possible. We plan to issue payments to customers either by check or direct deposit into the billing account on record. Customers do not need to take any action to receive this credit . This credit applies whether a customer pays in full or in installments.
- Billing grace period: For customers having financial difficulty, we will waive late-payment fees and cancellations for non-payment. This applies to personal auto and home policies until May 31. We hope this grace period gives customers financial flexibility during this crisis.
Agent commissions WILL NOT be affected by this 15% customer credit.
You may view the full press release at The Hartford’s newsroom. For more information about The Hartford’s ongoing efforts during the COVID‑19 pandemic, please visit https://www.thehartford.com/coronavirus.
Questions about this refund or when it will be applied?
Please contact Hartford’s Billing Department directly: 1.800.624.5578
The Hartford’s COVID‑19 Personal Auto Payback Plan:
- 15% Payback: We will be issuing a 15 percent refund on two months’ worth of premium for all customers with an in force personal auto policy as of 4/1/2020. Customers who pay the premium in installments will receive a credit toward their next payment. We are working with state insurance departments to approve these credits so we can pay them as quickly as possible. We plan to issue payments to customers either by check or direct deposit into the billing account on record. Customers do not need to take any action to receive this credit . This credit applies whether a customer pays in full or in installments.
- Billing grace period: For customers having financial difficulty, we will waive late-payment fees and cancellations for non-payment. This applies to personal auto and home policies until May 31. We hope this grace period gives customers financial flexibility during this crisis.
Agent commissions WILL NOT be affected by this 15% customer credit.
You may view the full press release at The Hartford’s newsroom. For more information about The Hartford’s ongoing efforts during the COVID‑19 pandemic, please visit https://www.thehartford.com/coronavirus.
Questions about this refund or when it will be applied?
Please contact Hartford’s Billing Department directly: 1.800.624.5578